Shipping

Effective Date: May 09, 2025

Thank you for shopping at Lavatee. This Shipping Policy explains how and when your order will be processed and delivered. We currently ship only within the United States.

1. Order Processing

• Orders are processed within 1–2 business days from the time they are placed.

• Orders are not processed or shipped on weekends or U.S. public holidays.

• In case of unexpected delays, we will notify you via email.

2. Shipping Methods & Costs

We offer the following shipping option:

• Shipping costs are calculated at checkout based on the number of items in your cart.

3. Shipment Confirmation & Tracking

• Once your order ships, you will receive a confirmation email with tracking details.

• Tracking information will become active within 24 hours of shipment.

4. Shipping Locations

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

📦 We do not offer international shipping at this time.

5. Lost, Delayed, or Damaged Packages

• Lavatee is not responsible for packages lost or stolen after delivery is confirmed.

• For packages delayed or marked as delivered but not received, please contact the carrier first.

• If your order arrives damaged, contact us at hello@lavatee.com within 3 days of delivery and include:

  • Order number

  • Photos of the package and damaged items

6. Incorrect Shipping Information

Customers are responsible for providing the correct shipping address at checkout.
Orders with incorrect addresses may be delayed or returned. Additional shipping charges may apply for resending.

7. Questions?

If you have any questions about shipping or order status, contact us:

📧 Email: hello@lavatee.com
🏢 Mailing Address:
Promopark LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM, USA